Monday, May 28, 2012

Ex-USANA Associates Need To File A FTC Complaint If They Feel USANA Operates A Pyramid Scheme.

If you believe you have been victimized by USANA and believe they are operating a pyramid scheme, then you need to file a complaint with the FTC. This is very important.

Most people who have joined USANA's business opportunity have lost time and money. I strongly believe USANA is operating an illegal pyramid scheme. According to the a FTC letter: "...a multi-level compensation system funded primarily by payments made for the right to participate in the venture is an illegal pyramid scheme." It should be noted that 90% of USANA's net revenue comes from their distributor's own purchases. It should also be noted that USANA requires their distributors to purchase about $1560 each year for a 1-business center account and about $3120 each year for a multi-business center account. These required purchases give the distributor the right to participate in the business venture and be eligible for commissions. If the payment is not made, the associate will lose all group sales volume accumulated (converted to commission when enough points accumulate). Seems like a pyramid scheme to me!

The federal agency responsible for investigating Multi-Level Marketing (MLM) companies is the Federal Trade Commission (FTC). The only way the FTC will investigate whether USANA is a pyramid scheme is for "enough" victims to file a complaint. So the most important thing anyone can do who believes they were swindled is to file a complaint with the FTC. It is very simple to file a complaint, although the task may seem daunting. I will provide a step by step walk-through to help guide you through the process.

Click on the following: FTC Complaint Form. This will open into a new window. You may receive an annoying popup from the FTC regarding a survey, just close that window. (That's just one of their attempts to annoy you and prevent you from actually filing out a complaint)

Fill out your contact information and whether you are submitting this complaint on behalf of someone else. Lawyers or attorneys might fill out the form on behalf of their client. However, since there are no actual instructions with this complaint form, I'll assume anyone can fill out this form on behalf of a friend or family member who is being or has been swindled by USANA.





Next, answer whether you are a member of the armed forces or a dependent. Not sure how this is relevant to the complaint, but whatever.




The next step is to choose what type of complaint you are filing. The correct option on this screen is to choose "OTHER" because none of their initial options have anything to do with business opportunities.






Now choose "Business Opportunity and Employment Offers" in the upper menu box. After a few seconds, you'll be able to choose "Multi-Level Marketing/Pyramid Schemes" in the lower box. I find it interesting that the FTC groups those two terms together.


Choose ow you were first contacted regarding USANA's business opportunity. Your choice will will result in a different set of follow up questions. "Email" contact will ask many questions regarding emails. "Phone" with its own set of questions.





Eventually you will come to the question that asks if you know the name of the company or individual in your complaint, or have additional information about them? This option should be chosen as "YES"




This part of the form asks that you tell the FTC about the company (USANA). Company Name "USANA Health Sciences". Address is "3838 West Parkway Boulevard | Salt Lake City, UT 84120". Phone: 801-954-7200.






Additional information is desired but not mandatory. Questions such as how much money you spent on the business opportunity, When you were first contacted, The name of the individual who contacted you, etc...







Now you are asked about "Consumer Information". Here is where you enter who the victim is. It may be the same information as the one entered earlier for the contact info, or may be the person you are filing this complaint in their behalf (Friend, Family Member, Client, etc...)




This next part is the meat of the complaint form. Here is where you get to explain how you were victimized. Perhaps you were told by your upline that you must stay on autoship for the business to work. Maybe you were told only quitters fail. Perhaps you were told you could make millions and were shown pictures of fancy houses and cars in their literature. The FTC needs to know your story.


Finally, you will see a confirmation screen where all the information you entered is displayed. Once you have confirmed the information is correct, click "SUBMIT" at the bottom of the form.

While the FTC complaint form seems long and tedious, it is very important to do. Many people might not file a complaint because they feel embarrassed or ashamed to have been suckered into a scam. Perhaps you were told over and over that USANA is not a scam because they have been in business since 1992 and are a publicly traded company. Perhaps you are told that it was your own fault you couldn't make any money and that you shouldn't blame others for your failure. These are all very serious statements that the FTC really needs to know about. I have received many emails from people who feel this way. Don't blame yourself. 99% of USANA participants lose money. The compensation is actually designed to fail this many people.

If you know someone who lost money in USANA, encourage them to file a complaint.

Tuesday, April 24, 2012

USANA First Quarter Earnings Release After Markets Close

USANA's first quarter earnings come out today: April 24, 2012. As usual, I believe the United States, Canadian, and Mexican active distributors to remain flat or even decline further. I think the only area that will increase will be China / Hong Kong. Preferred Customers will continue to decline across the world. With the opening of several European markets for preferred customers only, there might be some small increase there, but that remains to be seen since I think they opened after the quarter ended anyways.

More comments to come after earnings are released.

Wednesday, February 8, 2012

USANA Announces Fourth Quarter and Full Year 2011 Financial Results.

USANA releases their Fourth Quarter 2011 Earnings today. In a nutshell, it is business as usual. Declining United States active associates, declining preferred customers world wide, and increasing Asian active associates. USANA made an error on the number of customers in China and took them an entire year to correct it. USANA continues to claim they are working hard with North American distributor leaders to stop the declining numbers, but they make these claims almost every single quarter. USANA has contests every quarter to encourage associate recruiting. It's all about the active associate data.

I don't think the fourth quarter was much to brag about. Here are some interesting facts:
Year over year, USANA lost 12000 customers (active associates & preferred customers combined) for a 4% decline. However, USANA managed to make $8.4 million more in revenue for a 6.1% gain. I believe this is due to USANA's increase in associate fees to activate a business center. USANA calls it a product purchase, but distributors are required to personally purchase over $200 worth of product before they can participate in the compensation plan and receive commissions. Many associates purchase the Professional Package for $1200 in hopes their business can make them rich.

Quarter over quarter, USANA gained 6000 customers for a 2.1% increase. USANA also made $2.4 million more in revenue for a 1.7% increase. Doesn't seem like much, but at least from quarter to quarter the revenue seems proportional to the number of active customers. Certainly nothing to brag about

My favorite line out of USANA's press release announcing their fourth quarter 2011 earnings report is this little footnote at the end that states the following:
3. The Preferred Customer count as of January 1, 2011 has been updated to correct an inaccuracy reported for BabyCare under Greater China. The Preferred Customer count previously reported for BabyCare was 14,000, which brought the Preferred Customer count for Greater China to 16,000. These numbers have been corrected to 7,000 for BabyCare, and 9,000 for Greater China. This correction represents a change of 7,000 to total Preferred Customers reported as of January 1, 2011.
USANA overstated their Babycare preferred customers by 100%. That is a huge error. They claimed they had twice as many preferred customers for their newest territory than they actually had. Their preferred customers for that territory has been declining ever since. Interesting that USANA used the excuse last year when their Babycare numbers had declined and blamed it on Chinese New Years. Where were USANA's auditors, sleeping??? It took USANA an entire year to correct this error. Can we trust USANA when they claimed they had 12,000 BabyCare associates during that same time?

Here's some information stockholders may not hear about but could have unseen consequences. USANA's latest contest "USANA in China: Rewards for Referrals" is one that pays associates for referring a Chinese National who joins BabyCare. I thought it was illegal to pay MLM distributors for recruiting. Has the Direct Sellers Association lobbied for that change as well? Here is a quote from this contest:
You have to be a Chinese National Citizen to build a business with USANA in China, but you can still benefit from the lucrative bonus possibilities available to other USANA Associates. With the USANA Partnership Program, you will receive a residual bonus for every qualified person you refer to USANA in China who begins building a business.

The USANA Partnership Program is better than anything you’ve seen in the past—instead of a one-time bonus, you will receive an ongoing percentage of everything your referrals generate. Although you can’t add Chinese National Citizens to your own downline, you can still make residual income from the points they generate as they build their own businesses in China!
It is against China's law for MLMs to recruit Chinese Nationals into the downline of these pyramid schemes. So USANA has devised a way to circumvent China's laws. Instead of these Chinese Nationals being placed into a downline, they are simply left out of their sponsor's downline while still generating “residual income” for that sponsor. So a USANA distributor in the US can recruit a Chinese National into BabyCare in China and still collect commission from that Chinese National. However, China has outlawed MLMs from participating in their country. I believe this is breaking China's law. Plus, I believe it breaks US laws by paying a commission to the distributor for simply recruiting the Chinese National. Paid to recruit...


I still hold true to the belief that USANA is operating an illegal pyramid scheme where associates are forced to purchase overpriced product (that cannot be retailed for any kind of profit) in order to collect commissions. The majority of revenue made by USANA and the majority of commissions paid (mainly to the top 1% of associates) comes from the hundreds of thousands of distributors who are all purchasing product in order to be "commission Eligible" and participate in the business venture. If USANA did either (1) removed the requirement to personally purchase any product in order to collect commission, or (2) did not pay out commissions to upline members for the product personally purchased by distributors (because they are forced to purchase the product in the first place), then USANA would no longer be a pyramid scheme. However, if USANA actually did either of those two things, the company would go out of business in just a couple months because only those who actually want to purchase product would, which I believe most would not.

Most associates would stop purchasing product because almost every associate that has quit the business has also stopped purchasing the product. In fact, most people who have either tried USANA's business opportunity or joined as a preferred customer have stopped purchasing USANA's product and left the company. That says a lot about the company and the product.

Saturday, December 24, 2011

USANA and the Comparative Guide to Nutritional Supplements - A Symbiotic Relationship

Since 1999, USANA and its distributors have used the Comparative Guide to Nutritional Supplements written by Lyle Macwilliam as proof that their supplements are the best in the industry. Every edition of the book granted USANA supplements #1 in the industry. I also found that many USANA distributors purchased the book to use as a sales tool when trying to persuade someone to join USANA. For several years this had seemed very odd to me so I did some research. Every time I looked into it, I found more and more ties between USANA and the Comparative Guide to Nutritional Supplements. Their relationship is truly symbiotic. The following are my findings.

There are 4 editions to the Comparative Guide to Nutritional Supplements. The First edition came out in 1999, Second edition in 2001, Third edition in 2003 and Fourth edition in 2007. USANA has been chosen #1 in every edition since the first edition. In fact, the first edition of the book chose USANA as the baseline to compare all other brands to.

One of the individuals listed on the book is Gregg Gies who was responsible for research, editing and layout for the Comparative Guides editions 1 through 4, was a USANA distributor #285320. I questioned Nutrisearch (Lyle Macwilliam's corporation for his books) about this and they informed me that before Gregg joined NutriSearch he purchased USANA product and at the time the only way to get the product was to sign up as a distributor (no preferred customer option). I was also told that he let the distributor lapse between ten and twelve years ago. Yet, the first edition came out in 1999, twelve years ago. It should be noted that this distributor ID achieved a leadership level of Sharer, which does not seem consistent with someone who only wanted product.

I think there is a conflict of interest here because Lyle Macwilliam basically hired a USANA distributor to perform the research for a book that ranks USANA #1 while trying to portray itself as an independent source of information regarding the nutrition industry. Gregg was also Co-Owner of NutriSearch at one point in time. Currently, he is only considered as a consultant. Although, when contacting NutriSearch, their replies to me also carbon copied Gregg at a NutriSearch email account. I'm not aware of companies giving their consultants email accounts.

Knowing that Gregg Gies was a USANA distributor around the time Lyle hired him to do research for the Comparative Guide, what do you think about the following statement made by NutriSearch?
"The research, development, and findings are the sole creative effort of the author and NutriSearch Corporation, neither of whom is associated with any manufacturer or product represented in this guide."

Another name listed on the Comparative Guide to Nutritional Supplements is Ian Black. He is responsible for the book's cover design. He is a professional graphics artist. He is also a Silver Director USANA distributor #90155 as is his wife, who is a 1-star diamond director #43050. How is it that Lyle Macwilliam wrote a book claiming to be an independent guide to the nutrition industry that chooses USANA #1 in all four editions ends up hiring a USANA distributor to do the book's cover design?

I asked NutriSearch if anyone there is a USANA distributor. They responded by telling me no one at NutriSearch is a USANA Associate. When bringing to their attention that Gregg Gies and Ian Black are USANA associates, NutriSearch responded stating that Gregg is a consultant and Ian is not and never was "employed" at NutriSearch.

UPDATE January 4, 2014: I have discovered that there has been yet another USANA distributor working at Lyle Macwilliam's NutriSearch. Her name is Joan Baumann USANA distributor #100450. She joined NutriSearch in 2008 as a Database Administrator. It appears that my correspondent at Nutrisearch lied to me when I had asked if any USANA distributors work at Nutrisearch. Obviously there is a serious conflict of interest here.


Then there is Dr. Ray Strand. He is listed as one of the "Independent Nutritional Experts" used for the Comparative Guide's "Blended Standard". Ray Strand has been on USANA's medical advisory board since the 1990s, which isn't that big of a problem since the medical advisory board members are not paid a salary by USANA, but only stipends. However, Ray Strand and his wife were USANA distributors making hundreds of thousands of dollars off their downline. Their distributorship was called "AMARA Enterprises, Inc." This is a huge conflict of interest, especially when USANA mysteriously manages to rank #1 in every edition. During USANA's third quarter of 2011, Ray Strand has since left USANA to join a different MLM company, ARIIX. Their USANA distributorship appears to also have ended.

I questioned NutriSearch about Ray Strand's distributorship with USANA and NutriSearch's "independent nutritional expert" claim. NutriSearch stated that Ray Strand's recommended daily nutritional supplementation along with the eleven other authors used as references for the Blended Standard is published work in the public domain. So what? The problem I have is the usage of the term "Independent". To me, the term implies the twelve individuals used for the Blended Standard do not have a financial ownership with any of the companies listed in the book or financial motives on the outcome of the data represented in the book. Clearly, the fact Ray Strand was a USANA distributor even before the first edition of the book came out and the fact he contributed directly to the results presented in the Comparative Guide (USANA being #1 out of over a thousand choices) means Ray Strand is not an independent authority.

Yet, NutriSearch finished by stating that these independent nutritional experts are associated with different nutritional product lines and does not bias the scoring of any of the products listed in the Comparative Guide. I strongly disagree...


I should also point out that another one of the independent authorities used for Lyle's Blended Standard is Michael Colgan. He was also a USANA distributor in the 1990s. His distributor ID was #89201 and was listed under the account name "Colgan Institute". It is unclear when he left the USANA distributorship and it may be close to the time the first edition of the Comparative Guide was written.


Another interesting piece of evidence is that the 1st edition of the Comparative Guide To Nutritional Supplements (1999) appears to have been written for USANA distributors to use as a sales/recruiting tool. The following was written on Lyle's website macwilliam.net back in 2001:

Why is the USANA graph flat, with everything at 100%?


The reason the USANA graph appears as a series of yellow bars, all set at 100%, is because this represents the comparison standard. In other words, it represents USANA compared to itself. Why did we do this? The purpose was to establish a benchmark where all products would be compared to the USANA standard - this allows your clients to clearly see how the vitamin formulation they use stacks up to the USANA formulation.
I believe Lyle Macwilliam's response to the FAQ on his old website suggests he is answering a USANA distributor's question. The "your clients" refers to the USANA distributor's prospective customer/recruit. Seems quite obvious to me the motive behind the book - to sell it to the hundreds of thousands of USANA distributors.


From an archived copy of USANA's unitogether.com website which sells many books related to USANA including the 2nd edition of the Comparative Guide to Nutritional Supplements (2001), the following is the description for the book:
Fully revised and updated - Lyle MacWilliam's Comparative Guide puts the USANA Essentials against over 250 of the most common nutritional supplements on the market today. Through his incredible research, Mr. MacWilliam shows both how and why the USANA Essentials are second to none. This best seller was updated for the USANA 2001 9th Annual International Convention and it's better than ever.
So the book was updated for USANA's convention which I believe was so it could be sold to all of the participating distributors at the event. So of course the book will rate USANA #1.


On the back cover of the 3rd edition of the Comparative Guide to Nutritional Supplements (2003), there are five individuals praising the book. These five members are listed as doctors and authors of their own books. What is not disclosed to the reader is that these five doctors are also USANA distributors!

Dr. Christiane Northrup, M.D. - USANA Distributor ID# 2040175
Dr. Gerald Lewis, M.D. FRCP, FRACP - USANA Distributor ID# 203463
Dr. Laz Bannock, Ph.D. - USANA Distributor ID# 2290764
Dr. Denis Waitley, Ph.D. - USANA Distributor ID# 70541
Dr. Christine Wood, M.D. - USANA Distributor ID# 348

So out of the thousand plus supplements presented in the book, Lyle and his team were not capable of producing anyone else to praise his book other than USANA distributors? I find this very deceiving and dishonest. USANA associates would only need to tell the person they are trying to recruit to look at the back of the book and claim that five doctors trust the book and so should you, so join my downline today (before you find out the truth).


Then there is the fact that Lyle Macwilliam was on USANA's Medical Advisory Board from 2003 to 2006, the time the fourth edition to the comparative guide was being produced. I was quite vocal about this on the Yahoo USNA stock message board (where I began sharing my research since 2006). Finally after criticizing that fact for several months, Lyle Macwilliam left USANA's medical advisory board and USANA made the following statement on their Ask Andy website (which is no longer made available for some unknown reason):

"Lyle shares his expertise as a consultant with a number of nutritional manufacturers and, for this reason, was asked to join USANA's Medical Advisory Board after the release of the third edition of the Comparative Guide to Nutritional Supplements in 2003. He served on the Medical Advisory Board until 2006. Lyle decided to leave the position, in part, because he felt that that it might have created an impression of bias for his work. Lyle is neither an employee of USANA Health Sciences nor an Independent USANA Associate."
So Lyle finally figured out that after 3 years of being on USANA's medical advisory board, that it created an impression of bias for the Comparative Guide to Nutritional Supplements... Really!?


Do I need to mention that USANA received their NSF stamp only a few weeks before the fourth edition of the comparative guide came out awarding USANA the top rank again, only achievable by having a third party certification, i.e. NSF. Seems that while Lyle was on USANA's medical advisory board, information about what USANA had to do to keep #1 status was also coordinated. It was even admitted by Lyle that after the third edition, other companies adjusted their formulations and leapfrogged USANA. So how was it that USANA was able to then reformulate their product to be #1 again?

Lyle wrote the following after publishing the 4th edition: "In fact, for at least the last three years of the third edition’s run, it had been false to say USANA was ranked #1 in our research. Even though our guide still showed this product as the best in the field, other products had already eclipsed it, simply by adjusting their formulations to improve their score on our rating criteria, possibly with little or no regard for the scientific evidence supporting their changes. They simply wanted to be #1."

Yet, USANA regained that #1 position by reformulating their supplements. Lyle criticized other companies for doing reformulating their products claiming there was little or no regard for the scientific evidence supporting their changes. Gee, if that's really true, and these companies changed their formulation to be closer to this "Blended Standard", and Lyle calls that reformulation a change with no regard for scientific evidence supporting their changes, then shouldn't the same be said about the Blended Standard? Seems very hypocritical to me.


Lyle Macwilliam claimed the following regarding USANA and the Physicians Desk Reference:
"USANA nutritional products are listed in the Physician’s Desk Reference, one of a select few nutritional supplement manuacturers to merit such high recognition of product quality." - FAQ
What Lyle does not understand is that the PDR does not endorse nor offer any type of credibility for the products listed in their book. In fact, all the products listed are paid advertisements. USANA had to pay a fee to have their products listed and USANA got to chose which book to listed it in (PDR for drugs or the PDR for Herbs & Supplements). USANA chose the book for drugs. Then USANA claims their supplements are better than the rest of the vitamins because they are listed in the PDR for Drugs. Because of Lyle Macwilliam's lack of understanding regarding the PDR, he decided to repeat the same nonsense USANA did. So much for any real research. But of course the research for the Comparative Guide was done by a USANA distributor (Gregg Gies).


In Conclusion: I believe Lyle Macwilliam chose USANA to be #1 in his book from the very beginning back in 1999.  Lyle hired a USANA distributor "Gregg Gies" to do research for his book. For the past 12 years, USANA has remained #1 in every edition of the Comparative Guide to Nutritional Supplements. Yet, USANA spends less than 1% of their net revenue on Research & Development (incredible if you ask me). Why research when the author of the Comparative Guide is on your medical advisory board. From the research I have done, I believe there is a symbiotic relationship between USANA and NutriSearch where one is dependent on the other. USANA's main source of praise for their product is the Comparative Guide. I have no doubt the main source of Lyle Macwilliam's sales comes from USANA distributors themselves. If one looks back at the way Lyle sold his Comparative Guide, he did so priced as bulk purchases.

According to Macwilliam.net 9 years ago regarding their 2nd edition:
1-9 books    $15.95 per copy
10+ books    $14.95 per copy
25+ books    $13.95 per copy
50+ books    $12.95 per copy

And where can you get a copy of the book? Lyle suggests buying from him directly or from USANA's website "Unitogether.com" which was a site used to sell sales tools and other books to USANA distributors. This book was intended to be sold to USANA distributors as a sales aid. Any time a USANA distributor recruits somebody into their downline, you can be almost certain that the Comparative Guide to Nutritional Supplements was used to claim USANA was #1 in the industry. Lyle also appears at just about every USANA event as a key speaker. I would like to know what other vitamin manufacturers Lyle is a key speaker for.

Wednesday, October 26, 2011

USANA's Third Quarter Earnings for 2011 Decline Over Previous Quarter - ARIIX to Blame?

FOR IMMEDIATE RELEASE:

USANA's Third Quarter Earnings for 2011 Decline Over Previous Quarter - ARIIX to Blame? 

Salt Lake City, Utah - October 26, 2011 - Net sales declined by $5,424,000 or 3.6% from the prior quarter. Earnings before income taxes declined $2,245,000 or 10.6% from the prior quarter. Several days ago I released a report showing many distributors leaving USANA to join ARIIX. Several of them were USANA's top distributors. I gave my prediction that associate levels will decline and as a result drop in overall earnings. Seems I was correct.

I'm not sure how USANA can keep a straight face while sending out a press release trying to make their third quarter earnings appear good. I predict this decline to continue due to ARIIX. Many of the USANA distributors that joined ARIIX did so during the third quarter and are still counted in USANA's active associate figures. As a result, active associates in the fourth quarter will likely continue to decline.

It's amazing that even after USANA's "Crazy Cash Contest" where associates receive huge points for recruiting additional distributors and miniscule points for signing up preferred customers, USANA still managed to lose more associates than they can recruit. I've always said USANA's business opportunity is all about selling the dream to make money instead of retailing product to customers, and this contest simply backs up my claims.

I still believe USANA has been violating China's laws by actively recruiting Chinese Nationals into their MLM business opportunity by encouraging them to open the account in Hong Kong. Mainland China has banned MLMs from operating within their country. Remember, Dave Wentz made the following statement last quarter "We definitely have a number of people [Chinese Nationals] who are building in Hong Kong. We do not have a percentage or have a number that we could point to with any accuracy." And then Jim Bramble follows that up with "Well if an individual does not have residency in Hong Kong and the ability to build in Hong Kong, then they can only build in China." So there is clearly something very sneaky going on and I believe analysts need to keep pressing USANA on this issue. I'm not sure how the SEC can continue to turn a blind eye by allowing USANA to continue breaking foreign laws.

The following are charts showing the Active Associate & Preferred Customer trends quarter by quarter. I believe they speak for themselves. The captions describe the result from Q2-2011 to Q3-2011

US Active Associates declined by 2000 or 4%
US Preferred Customers declined by 2000 or 5%

Canada Active Associates declined by 1000 or 4%
Canada Preferred Customers remained flat

Mexico Active Associates remained flat

Mexico Preferred Customers remained flat

SE Asia/Pacific Active Associates increased 4000 or 9%
SE Asia/Pacific Preferred Customers increased 1000 or 17%

Greater China Active Associates declined 9000 or 10%
Greater China Preferred Customers declined 1000 or 12%

N Asia Active Associates remain flat
N Asia Preferred Customers remain flat

Wednesday, October 19, 2011

USANA lost “Major Customers” to ARIIX, which may adversely affect 3rd quarter earnings

USANA states in their own words the following in many of their 10-K SEC filings: My Emphasis in BOLD Red

Major Customers
 
Sales are made to independent Associates and Preferred Customers.  No single customer has ever accounted for 10% or more of net sales in any fiscal year.  Notwithstanding the foregoing, the nature of our business model results in a significant amount of sales to several different Associate leaders and their downline sales organizations.  Although no single Associate has ever accounted for 10% or more of our net sales, the loss of a key Associate leader or that Associate’s downline sales organization would adversely affect our net sales and our overall operating results.

That is exactly what has and is happening!


Back on May 9, 2011 I reported that four of USANA's top executives (Fred Cooper, Jeff Yates, Mark Wilson, and Riley Timmer ) resigned from their position. However, USANA released this information publicly on May 10, 2011. How did I know 1 day ahead of time? USANA sent out a private memo to all of their Gold director distributors and up. They were privy to insider information before shareholders. However, stock analysts completely dismissed this fact. So when USANA stated in a press release that these executives resigned May 10th, that is not the case according to the May 9th private memo.

Now I'm here to give shareholders heads up on the fact that USANA has lost many of their top distributors who quit their distributorship with USANA to join ARIIX, the multilevel marketing company founded by Fred Cooper and operated by the other three ex-USANA executives who resigned in May. USANA is falling apart and stock analysts covering USANA don't seem to have the shareholders in their best interests.

After some research, I have compiled a list of USANA distributors that have decided to join ARIIX (bottom of this posting). The list is incomplete since neither company publishes who their distributors are (so secretive). Most of the USANA distributor ranking I show below are as of October of 2010. I do not have any recent information of their rankings and USANA has taken great strides at keeping the information a secret.

2 - 5 Star Diamond Director
1 – 4 Star Diamond Director
*1 - 3 Star Diamond Director
2 – Diamond Director
1 – Ruby Director
2 – Gold Director
7 – Silver Director
1 – Bronze Director
1 – Director
2 – Achiever
6 – Builder
4 – Believers
3 – Sharers
 
*(Revised October 25, 2011: I must at one more 3-Star Diamond Director, Robert & Daryl Allen)

Five Six Diamond Directors are what I would consider KEY ASSOCIATE LEADERS. Many of the others were part of one of these key associate's “sales organization” and left USANA to follow their leader. These key leaders have been plastered all over USANA's website, sales material, training material and all over YouTube promoting USANA's business model and its product. However, these Diamond Directors left USANA even before ARIIX launched, which gaurantees these members key positions in the ARIIX compensation business model. This really says a lot about USANA's products and doesn't bode very well for the company. Also doesn't help that Dr. Ray Strand left USANA to join ARIIX. Recently Liz Strand (Ray's wide) had her USANA distributor page shut down as well.

That's not all. USANA terminated a couple of these key leaders (Lynn Allen Johnson & Duke Tubtim) when they were reported to USANA executives for being on a conference call with ARIIX and other interested individuals who wanted to find out more about ARIIX. Many should be very familiar with a recent 2008 arbitration that awarded an ex-USANA distributor $7,000,000 for being wrongfully terminated back in 2003. Well, now we are talking about a couple star-diamond directors that USANA terminated just a few months ago. So where are stock analysts on this issue?

Now I want to make a little prediction, but first I have to make the following very clear. I have no financial position on USANA's stock or any competitor to USANA. I have never traded USANA stock and never plan to. No one is paying me to write anything about USANA. I am volunteering my time to educate people. I do not like to see people lose their hard earned money because they were deceived or misled.

With that said, I believe USANA's active associate numbers will decline across most of their territories, with China being the exception. If USANA's own SEC filings state that “the loss of a key Associate leader or that Associate’s downline sales organization would adversely affect our net sales and our overall operating results. ” Notice it doesn't use the term “might”,“maybe” or “possibly”. It states it “would” adversely affect their overall operating results

The following is a list I have compiled of USANA distributors who have joined ARIIX.

USANA Distributor #133412 - Lynn Allen Johnson - 5 Star Diamond Director
ARIIX Distributor #10146 - Lynn Allen Johnson - Vision is Power Inc.- http://www.myariix.com/lynnallenjohnson

USANA Distributor #2119355 - Duke Tubtim - 5 Star Diamond Director - Millionaire Club
ARIIX Distributor #10198 - Duke Tubtim - Kaizen Support Group Inc. - http://www.myariix.com/Kaizensupport

USANA Distributor #2111980 - Timothy Lewis - 4 Star Diamond Director - Millionaire Club
ARIIX Distributor #10138 - Timothy Lewis - 4DL Enterprises Inc. - http://www.myariix.com/4dl

USANA Distributor #33009 - Robert & Daryl Allen - 3 Star Diamond Director - http://robertallen.usana.com
ARIIX  Distributor #213647 - Robert Allen - http://www.myariix.com/robertallen

USANA Distributor #295671 - Steve and Myrna Swartz - Diamond Director - Millionaire Club
ARIIX Distributor # 10168 - Steve Swartz - Have it All, Inc. - http://www.myariix.com/steve

USANA Distributor #3053770 - Iris Lee - Team ASD – Diamond Director - http://teamasd.usana.com/
ARIIX Distributor #10228 - Iris Lee - IS Health Enterprises Ltd. - http://myariix.com/teamasd

USANA Distributor # - Sandy LV - Ruby Director -
ARIIX Distributor #19176 - Sandy LV - http://www.myariix.com/sandy

USANA Distributor #2127139 - Tatyana Sutherland - Gold Director - http://www.usana.com/webhosting/tatyana
ARIIX Distributor #11188 - Tatyana Sutherland

USANA Distributor #2765838 - Tracee Gluhaich - Gold Director - http://truehealthintl.usana.com/
ARIIX Distributor #18696 - Tracee Gluhaich - http://www.myariix.com/truehealthintl

USANA Distributor #3216982 - Phyllis Goodman - Silver Director - http://health4lifeinc.usana.com/
ARIIX Distributor #10847 - Phyllis Goodman - http://www.myariix.com/phyllisgoodman

USANA Distributor #2137359 - Glenna and Richard Norris - Silver Director
ARIIX Distributor #59886 - Glenna and Richard Norris, CHHC - http://www.myariix.com/gnr

USANA Distributor #3704262 - Randy "Yosef" Katz - Silver Director - Sabai Marketing Group http://www.usana.com/webhosting/sabaiARIIX Distributor #10247 - Randy "Yosef" Katz - Sabai - http://www.myariix.com/esuite/home/sabai

USANA Distributor #86832 - John & Carol Cliffe - Silver Directorhttp://riskfree.usana.com/
ARIIX Distributor #11327 - John Cliffe -

USANA Distributor#2811720 - David & Monica Rendon - Silver Director - http://www.achievinghealth.usana.com
ARIIX Distributor #42887 - David & Monica Rendon - http://www.myariix.com/rendon

USANA Distributor #2554180 - Marlisa Hurt - Silver Director - http://www.usana.com/webhosting/marlisa
ARIIX Distributor #33636 - Marlisa Hurt


USANA Distributor #2320280 - Jean Amicarella - Silver Directorhttp://www.usana.com/webhosting/jeana
USANA Distributor #3669898 - Jean Amicarella - Sharerhttp://www.usana.com/webhosting/jeanamic (Yes, two USANA IDs with separate websites for this unique distributor)
ARIIX Distributor #17766 - Jean Amicarella - http://www.myariix.com/ariixinfo

USANA Distributor #128089 - Larry & Susie Sisson - Bronze Directorhttp://www.usana.com/distWeb/site/sisson
ARIIX Distributor #10547 - Larry & Susie Sisson - http://www.myariix.com/myfreedom

USANA Distributor #244097 - Arlene Hutchinson - Director - http://www.usana.com/webhosting/bhealthy2
ARIIX Distributor #11578 - Ennis Hutchinson - http://www.myariix.com/marketing

USANA Distributor #3940012 - Pollawat Pankam - Achiever
ARIIX Distributor #11357 - Pollawat Pankam - http://www.myariix.com/esuite/home/username/

USANA Distributor #2398784 - Maryann Cady - Achieverhttp://www.usana.com/webhosting/maryanncady
ARIIX Distributor #38008 - Maryann Cady - http://www.myariix.com/maryanncady

USANA Distributor #3936760 - Somboon Pongpruk - Builderhttp://how2success.usana.com/
ARIIX Distributor #11376 - Somboon Pongpruk - http://www.myariix.com/esuite/home/online

USANA Distributor #3909038, 4112764 & 4380414 (Builder) - Anh Vongbandith - http://www.dreamsmadeinc.usana.com/
ARIIX Distributor #12816 - Anh Vongbandith - http://www.myariix.com/DreamsMadeInc

 USANA Distributor #3250998 - Melissa Daniels - Builderhttp://www.usana.com/webhosting/mdaniels
ARIIX Distributor #11496 - Healthy 4 Life, LCC - Melissa Daniels - http://www.myariix.com/healthy4life

USANA Distributor #2479038 - Lucia Sanchez - Builderhttp://www.usanamexico.usana.com
ARIIX Distributor #34596 - Lucia Sanchez - http://www.myariix.com/ariixmexico

USANA Distributor #4202538 - Ed Walls - Builder - http://teamwalls.usana.com/
ARIIX Distributor #15538 - Edward Walls -

USANA Distributor #4086676 - John R. Parke - Builder - http://4086676.usana.com/
ARIIX Distributor #11507 - John R. Parke

USANA Distributor #4154550 - Rick & Cynthia Evans - Believerhttp://cevans.usana.com/
ARIIX Distributor #10896 - Rick & Cynthia Evans - http://www.myariix.com/rickevans

USANA Distributor #4446386 - Irv Segal - Believer - http://irvsegal.usana.com/
ARIIX Distributor #21328  - Irv Segal -

USANA Distributor #4353344 - Loredana Nuñez - Believerhttp://healthytime.usana.com/
ARIIX Distributor # - Francisco & Loredana Moreno -

USANA Distributor #4387858 - Ric & Carmen Goodson - Believer -
http://ricandcarmen.usana.com/
ARIIX Distributor #11387 - Ric & Carmen Goodson -
http://www.myariix.com/carmengoodson

USANA Distributor #3076606 - Angie Lee - Sharer
ARIIX Distributor #17818 - Angelica Lee - http://www.myariix.com/angielee

USANA Distributor #4202828 - Sou Fin Saechao - Sharer - http://4202828.usana.com/
ARIIX Distributor # - Sou Fin Saechao

USANA Distributor #3914138 - Jidbhong - Jayavasu - Sharer -
ARIIX Distributor #56076 - Dr Jidbhong Jayavasu - http://www.myariix.com/dr_jay

USANA Distributor #7662974 - Edward Williams - http://m3ister.usana.com/
ARIIX Distributor #12996 - Edward Williams - http://www.myariix.com/esuite/home/m3ister/

USANA Distributor #2926598 - Rick Billings - http://www.usana.com/distWeb/site/rickbillings
ARIIX Distributor #10727 - Rick Billings - http://www.myariix.com/RickBillings

USANA Distributor #2812402 - Mike Delevante - http://www.usana.com/distWeb/site/miked
ARIIX Distributor #10817 - Mike Delevante - http://www.myariix.com/mikedelevante

USANA Distributor #8297220 - Debbie Turner - http://turner.usana.com/
ARIIX Distributor #20916 - Debbie Turner - http://www.myariix.com/turner/

USANA Distributor #9638662 - Susan Hamilton - http://www.usana.com/webhosting/susanhamilton
ARIIX Distributor #34007 - Susan Hamilton, CHHC - http://www.myariix.com/SusanHamilton

USANA Distributor #9202660 - Chad zinda - http://www.usana.com/webhosting/9202660
ARIIX Distributor #  - Chad Zinda

USANA Distributor #9613734 - Lyn Clark -
ARIIX Distributor #37967 - Lyn Clark

USANA Distributor #7016988 - Emery Krahn - http://www.usana.com/webhosting/emery
ARIIX Distributor #36707 - Emery Krahn - http://www.myariix.com/emery

Friday, September 23, 2011

USANA Endorses Manny Pacquiao or Vice Versa? Special Privileges For One Lucky Distributor

How does a distributor obtain special privileges from USANA? Hundreds of thousands of individuals join USANA each year as an associate/distributor. 99% of them never manage to even see a profit. But once in a blue moon, USANA picks a winner. This winner is Tim Sladeck.

How does this work? Good question! I'm not really sure. What I have found is the following.

Tim Sladeck works on many of Manny Pacquiao's endorsement deals. Who is Manny Pacquiao? He is the first boxer in history to hold world titles in 8 different weight divisions. Manny endorses USANA  and takes USANA supplements. In fact, USANA has taken this endorsement to a whole new level. USANA now offers a special "Manny Basic Pack" and "Manny Advanced Pack". Both are considered a MyHealthPak deal, so they are nonrefundable (yes, not refundable because they are not resalable according to USANA). No big deal here, just smart advertizing.

But here's the fishy part: USANA customer service is instructed to sell these special Manny Packs through Tim Sladeck's distributor website! So the USANA distributor Tim Sladeck appears to make all of the sales! Think I'm kidding? Below is a screenshot of the USANA document that proves it.

Following the http://www.usana.com/webhosting/8662528 link takes you to Tim Sladeck's USANA website. So USANA has instructed their customer service to sell this "Manny Pack" exclusively through a USANA distributor named Tim Sladeck.

So is any USANA distributor allowed to make a special name for a "MyHealthPak" package, like "Obama Advanced Pack", and have the customer service direct all sales through that single distributor if anyone in the country calls about it? What a deal! Sign me up!!!

Tuesday, August 16, 2011

Dr. Ray Strand Leaves USANA to Join ARIIX

Dr. Ray Strand, another prominent member of USANA Health Sciences, Inc. (USNA) has left to join ARIIX. Strand has been part of USANA's medical advisory board pretty much since USANA's beginning. He has played a very important role for USANA not only by acting as a credible figure on USANA's team with his title, but is also one of the so called "independent authorities" in Lyle MacWilliam's book, the Comparative Guide To Nutritional Supplements.

This departure becomes even more interesting because not only was Dr. Ray Strand a medical advisor for USANA, but is also a USANA distributor who has reached USANA's millionaire club. You wouldn't know this however, because USANA does not promote Dr. Ray Strand as a distributor. In fact, the distributor account (#73631) is under his wife's name, Elizabeth Strand. Here is their USANA distributor page. So what will happen with this distributor account now? Will USANA terminate their account like they did to other top distributors who took interest in ARIIX? Will they simply leave USANA to join ARIIX?

I look forward to seeing how this plays out. I think USANA is crumbling in the US market and wouldn't be surprised if USANA moves their headquarters out of the US all together.

Monday, August 15, 2011

If a USANA Distributor Asks You To Join Their MLM, Ask Them This Simple Question


If a USANA distributor asks you to join their Multi-Level Marketing business opportunity, simply ask them the following question.

How much commission do you make each month on average from (1) Downline Distributor's purchases and (2) Preferred Customer's purchases?


If the promoting distributor has actually made anything (66% of them haven't made a penny), then the answer you get will likely break down as the following: 90% of their commission came from Downline Distributors and 10% came from Preferred Customers. What does this mean? It means the distributor's primary job is to sell the business opportunity and recruit more distributors. Only 10% of the business opportunity is committed toward selling the product and signing up preferred customers.

How do I know this? Because 90% of USANA's products are purchased by USANA distributors according to their latest SEC filings. Does this mean distributors want the product because they use it or because they have a customer to resell it to? Absolutely not. In fact, USANA distributors are forced to purchase over $100 worth of product every 28 days in order to participate in the business venture. It is a business obligation. If the distributor fails to make this required purchase, then that distributor loses all volume points accumulated, is not eligible to collect commission and is no longer considered as “Active”.

So in order to be successful in USANA, distributors must recruit enormous downlines. Not only that, but these distributors must pressure downline members to also recruit more distributors. This is an endless chain of recruiting. More than half of new distributors stop participating within the first year. So in order for MLMs to survive, distributors must recruit new distributors at a higher rate than those who are dropping out. This is a pyramid scheme. If the recruitment of new distributors were to stop, then the MLM company like USANA would go out of business in just a couple months. The product itself cannot retain enough customers. Only the dream of becoming rich in their deceptive business opportunity keeps the company alive. Only 1% of those who join make a profit.

Now if that USANA promoter answers your question by telling you they make most of their commission from preferred customers, then ask them what the dollar amount is per month. If it is not more than $100, then they are not even recovering the expense of their $100 required product purchase, not to mention all the other expenses incurred.

Another answer you may hear is that they immediately received a $100 commission check their first week. This is a very deceptive answer because of the following. If you joined USANA and signed up purchasing their $1250 "Professional Pack" starter package, you will automatically receive a $100 commission check without having to sell anything! Now ask yourself, if you purchase something for $1250 and receive $100 back, would you seriously consider that an earning let alone a commission? This is one of USANA's dirty little secrets ad violates even their own policies and procedures by paying a commission to someone without any selling whatsoever. It's also used to manipulate their numbers.

If you are asked to join, consult with your accountant regarding the business opportunity. Take them the compensation plan and ask them to evaluate it.

Friday, August 12, 2011

Does USANA having a product mean they are not a MLM pyramid scheme? No.


Remove the USANA product from the equation and what do we have? The same thing.

Most MLM promoters claim that Multilevel Marketing is not a pyramid scheme because they offer products and claim pyramid schemes don't have products. This is far from the truth. Modern pyramid schemes offer products to make their scam appear legitimate. Lets look more closely at this and use USANA as the example.

Scenario 1) Lets pretend that USANA had no product. All the distributors who want to participate in the compensation plan would be required to pay $68 every four weeks (13 times a year) in order to collect commission from their downline. Those who make their payments would be considered as “Active Associates”. If a distributor neglects to make their payment for any given four week cycle, then that distributor loses all rights to collect commission from their downline and are no longer considered as “Active”.

So what does this $68 fee consist of? Well, $23 of it goes toward paying the operators of the pyramid scheme (USANA executives and employees). The remaining $45 is used to pay commissions and bonuses to Active Distributors who joined earlier. The amount of commission paid to a distributor depends on the number of active members they have in their downline. The more you recruit and get others to recruit for you, the more you make.

Distributors with 10 active members in their downline would receive $100 every four weeks.
Distributors with 100 active members in their downline would receive $1000 every four weeks.
Distributors with 1000 active members in their downline would receive $10,000 every four weeks.

Unfortunately, the majority of participants (over 90%) do not make enough to even cover the required $68 fee they must pay every four weeks to participate. Most participants don't even receive a single commission check! This is a pyramid scheme. While distributors aren't paid when new recruits pay the $19.95 startup kit (required to become a member), the distributors are paid commission when downline members pay their $68 mandatory participation fee. Thus, distributors are paid to recruit!

Scenario 2) Now lets go ahead and include USANA's products into the mix. USANA's cost to produce their product is $18. Adding that to the $68 fee and we end up with $86, but that is not what distributors will actually pay. In fact, USANA distributors will pay an additional $14, which brings the total to $100. These are actual figures based on USANA's SEC filings. For ever $100 of net revenue, 45% goes toward commissions and bonuses paid to distributors, 23% goes toward “selling, general & administrative” expenses, and 18% goes toward USANA's “cost of sales”.

The only differences between the two scenarios is that one you get a product and the other you don't. Both are still pyramid schemes. Both have over 90% of participants losing money. These percentages are fixed no matter how hard members try to “work the business”. Success in MLM takes a lot of hard work at deceiving people into throwing their hard earned money away by joining a pyramid scheme.

If you are considering joining USANA or any other MLM company, take the compensation plan to your accountant and ask them if you should join. Ask your accountant if the majority of their clients who are in MLM lose money. This broad of a question would not break any client confidentiality rules. Do not let the USANA promoter pressure you into making a decision without doing your own homework. 99% of MLM participants lose money.

Thursday, July 28, 2011

USANA Recruits Chinese Nationals To Participate and Build Their Business in Hong Kong in Violation of Chinese Direct Selling Laws.

I've been stating this for years now. USANA has been recruiting citizens from mainland China as distributors in a multilevel marketing company for their Hong Kong territory. I've pointed out in the past how USANA's Hong Kong distributor numbers are way out of proportion (now 1 in every 112 Hong Kong citizens are USANA distributors = RED FLAG) and that mainland China only allows their citizens to participate in SINGLE-level marketing companies.

Well, today USANA was asked during their dismal second quarter earnings results the following question by John San Marco at Janney Montgomery Scott LLC:
"Do you know what the percentage of your Hong Kong associates that are actually Chinese nationals?" - Transcripts

Finally, someone asks USANA a real question instead of the soft balls USANA usually receives. Dave Wentz's first answer was a very calculated "No, we do not". If Dave is being honest, then USANA's management team doesn't know their ass from a hole in the ground. But I'm sure USANA knows the answer but refuses to publicly disclose that number.

Better yet, Dave Wentz could have just simply quoted their own internal document that surfaced over a year ago!
"IV. What is the biggest market that buys our products that we are not eligible to operate in?

i. Once again I couldn’t give you an exact answer on this. Since I work with our Asian markets, I know that a large sum of product ends up in China, but I’m sure product somehow gets shipped to other unauthorized markets as well…
"
Dave could have simply stated that he isn't sure of the exact percentage, but that a "LARGE SUM OF PRODUCT ENDS UP IN CHINA". But Dave is only the CEO, so why would he know any of this...

After John San Marco asked for USANA to at least give a ball park estimate on the percentage, Dave Wentz replies back with:
"We definitely have a number of people who are building in Hong Kong. We do not have a percentage or have a number that we could point to with any accuracy."
 Really!? Chinese Nationals "building in Hong Kong"? Uh oh! Dave Wentz was not suppose to admit that. During the first quarter's conference call 3 months ago, USANA's Fred Cooper said "we have a large group of Asian Associates who are involved with USANA only because of the products and are buying in Hong Kong for consumption only."

So now USANA is in a pickle. Dave Wentz lets the truth come out and admits that the Chinese Nationals are actually building a USANA downline in Hong Kong. So USANA has been "Cheating in China". And of course they are having trouble "transitioning" these distributors over to BabyCare because they all know that without a downline they have no chance of making a dime. The product is over priced and over rated. There is little to no demand for USANA's product except as a required purchase to participate in a pyramid scheme. To transition these Chinese Nationals over to BabyCare would mean breaking apart their already formed downlines. And best of all, these downlines are attached beneath many of USANA's top distributors. That is why USANA's distributor leaders were upset about some changes USANA was trying to implement which forced USANA to quickly retract their plan. To split up the Chinese Nationals out from USANA would mean top distributors of USANA losing tens of thousands of dollars in commissions. Commissions which come from the mandatory product purchases by these Chinese Nationals in order to participate in the scheme.


Lastly, John San Marco asks USANA if there are any Chinese Laws that prevent Chinese Nationals from doing any sort of multilevel marketing outside their borders. Dave defers the question to Jim Bramble, USANA's legal officer. Jim dances around the question and John had to then be more specific. Finally, Jim makes the following statement:
"Well if an individual does not have residency in Hong Kong and the ability to build in Hong Kong, then they can only build in China." - Jim Bramble
Jim follows that up with a lot of rambling and back peddling. So in otherwords, Chinese Nationals are not legally allowed to participate in USANA's multilevel marketing business opportunity whatsoever. I have been making this claim for a while now USANA finally admits it. But wait a minute, in regards to Chinese Nationals, Dave Wentz had just stated that "We definitely have a number of people who are building in Hong Kong." I think we have a winner folks. USANA caught in a lie regarding Chinese Nationals as USANA distributors.


I want to thank John San Marco at Janney Montgomery Scott LLC for asking USANA his questions. Good job.

Wednesday, July 27, 2011

USANA Second Quarter 2011 Earnings Results Reveal Stagnant Distributor Base

USANA Health Sciences, Inc (USNA) released their second quarter financial statement on July 26, 2011 and they still can't seem to grow in the United States, Canada, Mexico, Australia, New Zealand, Japan, or Malaysia. In fact, USANA seems to be relying primarily on Hong Kong and mainland China. We have heard USANA's excuse for the lack of distributors for several quarters now, which is to blame the bad economy. However, if you read much about the MLM industry, it is said that the industry benefits from a down economy because people need jobs and are more likely to join companies like USANA. If you look at Herbalife (HLF), you'll see that they have been "increasing" their distributor base in North America and Mexico. So what is USANA's problem? Is the pyramid scheme becoming more clear in the eyes of potential recruits? Is it the fact distributors are unable to retail the product for more than their cost since it is over priced and preferred customers get it at the same price as distributors?

We'll soon listen to USANA's 2nd quarter conference call in the coming hours and doubt anything relevant will be mentioned by USANA. Maybe I will be surprised! I think the following question should be asked by stock analysts during the conference call:

ANALYSTS, ASK THIS DURING CONFERENCE CALL:

USANA, is it true you terminated Lynn Allen Johnson & Duke Tubtim (Both are 5 star diamond directors) because they showed an interest in ARIIX (company started by former USANA president Fred Cooper). What about Steve Swartz & Tim Lewis (Diamond and 4 star diamond directors), were they "terminated" as well? All four of these members are now active members in ARIIX; have additional USANA distributors joined ARIIX following the ex-USANA leaders? Do you expect lower distributor figures for the United States in the third quarter as a result of ARIIX? And most importantly, do you expect these former USANA leaders mentioned above to sue USANA because they were terminated? How is this distributor termination any different than the one where USANA was forced to pay $7,000,000 to TWO distributors for wrongful termination?

I will be disappointed if analysts never mention the termination of their top distributors because investors should be made aware of this.



2010-Q2 2010-Q3 2010-Q4 2011-Q1 2011-Q2
ACTIVE ASSOCIATES




United States 57000 55000 51000 49000 49000
Canada 26000 25000 24000 24000 24000
Mexico 12000 11000 11000 10000 10000






SE Asia Pacific 44000 46000 41000 40000 43000
Greater China 63000 89000 93000 82000 87000
North Asia 8000 8000 8000 8000 9000






ACTIVE PREFERRED CUSTOMERS




United States 39000 37000 36000 38000 37000
Canada 15000 14000 14000 14000 13000
Mexico 3000 3000 4000 3000 3000






SE Asia Pacific 6000 7000 6000 6000 6000
Greater China 2000 12000 16000 8000 8000
North Asia 1000 1000 1000 1000 1000